"Our team maintains around-the-clock open communication channels."
"Open communication is a crucial skill leaders need to ensure business success."
Goodbye open
communication
"These are all questions that need open discussion as a team."
"The lines of communication are always open here."
"My door is always open for you."
"I'm open to new ideas."
"Be professional" & "easy to contact"
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Communication Overhead.
Long ago we knew open communication causes overhead
we had a simple solution!
For decades knowledge workers successfully delegated communication overhead. Especially when the world transitioned to an Information Economy.
The secretary or admin assistant was the most common job in many states
around 2003, we decided to ditch secretaries and self-manage all our communication overhead with web apps.
But digital open communication grew... slowly at first
My Example Heading
My Other Example Heading
self-managing the overhead now seemed doable. "I got this" (CFOs loved it too)
then exponentially when we all started carrying cell phones
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There hasn’t been a new knowledge communication system since cellphones reached mass adoption.
Until it wasn't
First calling
Email worked (2002 I love email). Until it didn’t. (2012 I hate email).
Then chat worked (2012 I love chat). Until it didn’t. (2022 I hate messaging).
Then video calls worked (2016. Video calls FTW!). Until it didn’t (2022. Zoom Fatigue).
We’re starting to see the problem wasn’t the technology it’s the protocol.
then emailing
Email worked (2002 I love email). Until it didn’t. (2012 I hate email).
Then chat worked (2012 I love chat). Until it didn’t. (2022 I hate messaging).
Then video calls worked (2016. Video calls FTW!). Until it didn’t (2022. Zoom Fatigue).
We’re starting to see the problem wasn’t the technology it’s the protocol.
then chatting
Email worked (2002 I love email). Until it didn’t. (2012 I hate email).
Then chat worked (2012 I love chat). Until it didn’t. (2022 I hate messaging).
Then video calls worked (2016. Video calls FTW!). Until it didn’t (2022. Zoom Fatigue).
We’re starting to see the problem wasn’t the technology it’s the protocol.
You know...
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Open communication is based on the principle of anyone, anytime for any reason can contact you… and hopes for a response.
Back in the 1800’s this was a radical invention. A line that connected two people. You could call or message (via telegraph, postal mail) anyone.
100 years later it was still a great protocol. But then the internet was invented.
the cost of open communication management
open communication overhead is costing us big time
The Total Cost of Ownership for Open Communication is out of control.
Open Lines -$7,000/year
Open phone Lines are now really cheap to sign up for. But really expensive to operate.
For $30 a month anyone can get a phone number to talk and text. However, because the line is open anyone, anytime, for any reason, can call or text you then expect a response.
This system was invented long before we all carried smartphones. Today, the average American checks their phone 36 times per day “just in case someone tries to get ahold of me”.
Deep work has dissapeared. This also means communication is prioritized by other people not you.
Open Inbox threads -$7,000/year
Email is now really cheap to sign up for. In minutes anyone can have an email address and send detailed written messages to anyone else with an email address.
Email was the first killer app of the internet! Anyone, anywhere in the world with an internet connection could send and receive messages.
In the 2000’s email came to dominate business communication. No longer did you need to have colleagues interrupt you. You could just say, “Can you send me an email about that?”
Open chat channels -$14,000/year
Team chat/ instant messaging is now really easy to get started with.
Yammer was initially created to address this. But made it worse. By the time Slack came around it really accelerated the trend.
Open discussion (ie. video conferencing) -$14,000/year
Webex was the
Open Offices -$56,000/year
Team chat/ instant messaging is now really easy to get started with.
Back
Today our phones look like this ...
And control us like this ...
But what if ?
Today our phones look like this ...
And control us like this ...
But what if ?
its the end of open communication
say goodbye open communication
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